CXO Support Desk
CXO Support Desk E-mail (support @ cxo-cockpit.com)
All calls and E-mails are dealt with on a best effort basis during working days. Subscribers usually communicate with the CXO Support desk through E-mail. All E-mails are dealt with on a best effort basis during working days. This procedure is typically used for simple request and request that do not require structural documentation or follow-up.
CXO Support Portal
Upon request, CXO-Cockpit Captains can get a username and login for the Web-Based Support Portal. Through this portal a Subscriber can report issues related to the CXO-Cockpit Software and monitor progress. Issues can be categorized into Low, Medium and High priorities. If a user enters an issue with a Low or Medium priority, the issues will be dealt with on a best effort basis during (NL) working days. If a user issues a request with the highest priority, the issue will be dealt with (on best effort basis) immediately during CET 09:00-18:00. For high priority issues a CXO-Cockpit Captain can (only after the issue is reported on the Web-Based Support Portal) interact with the CXO hotline by phone. The hotline is operational CET 09:00-23:00. Our Web-Based Support Portal is accessible (7 * 24) for CXO-Cockpit Captains.
CXO Support Desk Procedure
CXO-Cockpit Customers Stories
